URGENT UPDATE
As we all know, the world is currently in the grip of a crisis the like of which has never been experienced in most of our life-times. We currently have clients in a variety of overseas countries with whom we are trying to maintain contact as best we can, and of course, we have many hundreds of clients who we have booked to go on holidays across the globe in the months ahead. As we are able, we are investigating the options available to each and everyone.
In line with Government advice, our office in Witney will remain closed until further notice. In order to maintain the best level of service that we can to our clients and business partners, the following arrangements will apply:
Mandy will be on duty from 09.30 – 14.00, Monday to Friday. She can be contacted on the office telephone number 01993-627814. Her e-mail address is: mandy-m@greatexperiencetravel.co.uk. Outside of these hours, please contact David on the details below;
David is contactable by calling 07766-406759. His e-mail is: david-g@greatexperiencetravel.co.uk. David is also the person to contact out-of-hours and in an emergency;
Sally is contactable by calling 01993-627712. Her e-mail is: sally-c@greatexperiencetravel.co.uk.
There is no need for you to contact us about any travel arrangements that we have booked for you. We will contact you as/when we are in a position to provide you with reliable information in respect of your bookings. In many cases, this information is changing on a daily, even hourly, basis, so we will endeavour to keep you up-to-date with what we can tell you.
Our priority has to be helping those customers who are travelling with us or have booked through us. However, we are getting numerous calls with requests for help from people who have made their own bookings through different websites, but who are being provided with no assistance or advice from the different suppliers that they have used for their booking. If you are in this situation, we will do our best to assist you, but cannot guarantee that we will help in every situation.
Although it may seem crazy to say this, but lots of tour operators, cruise companies etc., are offering incredible holiday deals for later in the year, and into 2021, so please don’t think that you cannot start thinking about, and dreaming of, your next holiday.
We thank you for your understanding and cooperation in these very difficult times, and we, of course, hope that you will remain healthy and in the best of possible spirits throughout.
Great Experience Travel in Waterloo Walk, Witney is closed until further notice
If you are a client travelling overseas, and need to contact us in an emergency situation, you can call our 24-hour Duty Officer Telephone Number: +44 (0)7766 406759 for information and advice.