Privacy & Cookies Policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
General Statement of policy:
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
Your data controller is: Great Experience Travel LtdYou are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this to you.
Collecting personal information:
We may collect and use personal information about your visits and use of our website, to allow us to offer the capability to book a range of holiday types and ensure it is as personalised and responsive a user experience as we can feasibly make it. This will be information that you provide to us when making your reservation either via our website or with our customer service team directly. When registering to our newsletter mailing list and social media subscriptions – you will have the option to opt out of the use of your personal information at any time. Information contained in or relating to any communication that you send to us
Using personal information:
Personal information submitted to us through our website will be used for the purposes of booking flights, accommodation and tour packages and as specified in this policy.
We may use your personal information to:
i. Personalise the user experience for you and enable the use of the services available throughout our website;
ii. Book and reserve flights, accommodation, and Packages through our website;
iii. Send statements, invoices and email notifications that you have specifically requested
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Disclosing personal information:
We will need to disclose your personal information the property management / reservation departments of the accommodation that is being booked
Except as stated in this policy, we will not provide your personal information to third parties.
Retaining personal information:
This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Without prejudice to the above, we will remove credit card information from our systems as soon as they are no longer needed to complete your reservation.
Security of personal information:
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial information including credit card information entered into our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
Please let us know if the personal information that we hold about you needs to be corrected or updated.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use both session and persistent cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
We use session cookies on our website to track use and navigation through the website / enable the use of a shopping cart on the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target information which may be of particular interest to specific users.
We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies.
The analytics cookies used by our website have the following names:
_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.
The information generated relating to our website is used to create reports about the use of our website.
Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites including our own.
If you block cookies, you will not be able to use all the features on our website.
This website is owned and operated by Great Experience Travel Ltd, using technology provided by Digital Trip.
We are registered in England & Wales under registration number 6456642, and our registered office at::
10 Wootton End
and our trading address is:
You can contact us by writing to the trading address given above, by using the Contact Us
facility on this website.
Changes to this agreement:
No one other than a Director of Great Experience Travel Ltd is authorised to make alterations to the policy outlined above.